Frequently Asked Questions
1. Do you offer free shipping?
Yes. Orders over $99 ship for free within the 48 contiguous U.S. states.
Orders under $99 have a flat $7.99 shipping fee.
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2. How long will shipping take?
• Processing time: 2–5 business days
• Delivery time after shipping: 2–10 business days
Shipping time varies by location and carrier.
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3. Do you ship outside the 48 contiguous U.S. states?
Not at this time. We currently do not ship to Alaska, Hawaii, Guam, or other U.S. territories.
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4. Can I return an item?
Yes. Returns are accepted within 7 days from the date you receive your order, as long as the item meets our return requirements.
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5. What items cannot be returned?
The following items are non-returnable:
• Skincare, face masks, opened/used items
• Food or perishable goods
• Customized or personalized items
• Hazardous or flammable products
• Final sale items and gift cards
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6. Who pays for return shipping?
• Customer reason (change of mind, wrong item ordered): customer pays return shipping.
• Our error (wrong item sent, product defect): we cover return shipping and provide a prepaid label.
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7. How do I request a return?
Please email yuimart.us@gmail.com with:
1. Your order number
2. Proof of purchase
3. Reason for return
Please wait for our confirmation before sending anything back.
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8. What if my item arrives damaged, defective, or incorrect?
Email us immediately with your order number and photos.
We will review the issue and provide a prompt solution.
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9. How long does a refund take?
Once your return is approved, refunds are issued to your original payment method within 10 business days.
Your bank or credit card company may require additional time to complete the process.
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10. I entered the wrong address. Can I update it?
Contact us as soon as possible at yuimart.us@gmail.com.
We process orders quickly, so address changes may not always be possible.
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11. My tracking shows “delivered,” but I didn’t receive my package.
Please contact the carrier listed on your tracking page.
If you still need help, you are welcome to email us.
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12. Do pre-order items ship separately?
No. If your order includes pre-order items, the entire order ships once all items are ready.
For urgent needs, please place separate orders.